We will do everything possible to provide a quality service to you. However, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.

If you have any concerns about our services, please contact us:

compliance@mbinsurance.com.au

Tel: 02 9966 9777

We will ensure that any concerns you may have are investigated in a speedy and professional manner.

If your dispute is about a policy or claim managed on behalf of Lloyd’s and you are not happy with our answer then click here further information on the Lloyd’s complaints process.

If your dispute is about a policy or a claim managed on behalf of QBE and you are not happy with our answer then please contact QBE’s Customer Care Unit on 1300 650 503 or by email complaints@qbe.com.  Information on QBE’s complaints and disputes resolution process can be found here.

If you are not happy with our or the insurer’s answer or we/they have taken more than fifteen (30) days to respond, you may refer the matter to the Australian Financial Complaints Authority (AFCA). This is an external dispute resolution service that is free to consumers. Their toll free number is 1800 931 678.